We firmly believe that maintaining ones anonymity and confidentiality are essential in providing an environment for officers to reach out for help.
CopLine wants to be part of the solution by reducing the stigma associated with reaching out for help. It is imperative for police officer’s to have a safe place they can call to talk about anything occurring in their life. Issues from on-duty stressors involving FTO’s/Supervisors, management decisions, hatred from community members and violence/trauma experienced from patrol and off-duty stressors such as addictions, financial pressure and relationship issues. Officers who are struggling with flashbacks, nightmares, depression, PTSD and suicide ideation should not have to worry about “a knock on their door” after revealing their personal story.
Our goal is to make available our resource so that officers from all law enforcement branches (city, state, federal) have an outlet which they can turn to in times of need. If we provide our resource to every officer from their first day on the job, informing them that they will never be alone, then officers will have the tools necessary to navigate those difficult situations in their life. We believe if officers have a CONFIDENTIAL place to call to relieve stress and anxiety, those crucial moments won’t build up and lead to higher at-risk behavior including suicide.
We are dedicated to our callers and “Cops understand Cops” is not just a catch phrase. Our listeners have been exposed to the rigors of the Law Enforcement profession and our volunteers may have experienced similar situations involving stress, cumulative trauma and PTSD. It is because of this understanding that we want to answer every officer’s call.
Volunteering on a hotline is rewarding and our folks are our most important commodity. We empower our volunteers to fulfill their responsibilities with knowledge, training and appropriate discretion. We encourage our folks to submit ideas, we listen to their suggestions and we help them develop to their maximum potential. We believe in treating all officers with respect and dignity by showing a sincere level of concern and empathy. By demonstrating respect for others, we gain respect and support for our overall mission. We will strive to achieve the highest level of quality in all aspects of our volunteer duties. We can never be satisfied with the status quo so we must aim for continuous improvement, support creativity and dedicate ourselves to proactively seeking new and better ways to serve our callers.
COPLINE® offers a CONFIDENTIAL 24-hour hotline answered by retired law enforcement officers who have gone through a strenuous vetting and training process to become an active listener. CopLine® retired officer listeners provide assistance with the successful management of various psychosocial stressors that impact a significant number of law enforcement officers and their families. Should the caller need further assistance the retired officer listener has access to vetted clinical referrals to therapists and programs throughout our callers regions to further assist with ongoing stressors.
COPLINE® firmly believes that maintaining your anonymity and confidentiality are essential. Thus, your privacy is at the core of what we do as COPLINE® active listeners. If you are in crisis, we will listen and support you but we will NOT notify any other party unless you provide explicit consent.
COPLINE® is the first INTERNATIONAL law enforcement officers hotline that is answered by retired law enforcement officers. It is imperative that officers experiencing stress, anxiety or any of the mentioned PTSD symptoms realize that there is a safe place to call and reach a vetted retired officer who will get someone who can understand what they are going through. Our hotline is also a safe resource for spouses, significant others and children to call and speak to a trained active listener who can help them understand the circumstances of their loved ones current situation.